Refund policy

Refund Policy

We are committed to customer satisfaction and will always work to resolve any issues quickly and fairly.

Returns
We do not require customers to return items. This allows us to resolve issues faster and avoid unnecessary delays.

Refunds & Replacements
We offer refunds or replacements under the following conditions:

  • The item arrived damaged

  • The item is defective or not functioning properly

  • You received the wrong item

  • Your order did not arrive within the estimated delivery timeframe

Issue Reporting
Customers must contact us within 48 hours of delivery with photo or video evidence for damaged or incorrect items.

Lost or Delayed Orders
If your order is significantly delayed or lost in transit, we will investigate and provide a suitable solution (refund or replacement).

Non-Eligible Cases
Refunds may not be issued in the following situations:

  • Incorrect shipping address provided by the customer

  • Minor shipping delays caused by carriers

  • Change of mind after order has been processed

Order Cancellation
Orders can be canceled within 12 hours of purchase. After this time, orders may already be processed.

Refund Processing Time
Approved refunds are processed within 5–10 business days to the original payment method.

Contact
For any issues, please contact:
buisness@cheaplif.com

We are committed to resolving all concerns professionally and efficiently.